No More ‘Closed En-Counter’ as JPJ State Chiefs Warned of SOP Ahead of Spotchecks
SHAH ALAM, Road Transport Department (JPJ) state directors and heads of their respective branches (KC) be warned that they will face strict action if they keep service counters closed or left unattended without proper supervision. JPJ Director-General Datuk Aedy Fadly Ramli said efficient counter service is highly emphasised as the hallmark, given that the main focus of the department under his management is to improve JPJ’s delivery system to the public, which is to cut congestion and long queues. ‘Our focus at the moment is quality service at the counter and this was also emphasised by Chief Secretary to the