MCMC Conducts Survey On Its Consumer Redress Portal
PUTRAJAYA, The Malaysian Communications and Multimedia Commission (MCMC) is conducting a Consumer Satisfaction Survey on its complaint portal, known as the Consumer Redress Portal (CRP). MCMC in a statement today said, the primary objectives of the survey are to assess consumer satisfaction with the user experience during the CRP account registration process and to gather feedback for necessary improvements to enhance the overall user experience of the CRP portal. “In essence, the CRP serves as a platform for consumers to seek redress for complaints they believe have not been fairly resolved by service providers. “The reinvestigation of these complaints seeks