LEMON LAW STUDY INCLUDES OMBUDSMAN SCHEME FOR AUTOMOTIVE INDUSTRY – ARMIZAN
KUALA LUMPUR, The proposal to establish a dedicated ombudsman scheme for the country’s automotive industry, aimed at resolving disputes between consumers and automotive companies, will be among the agendas discussed in the study on the introduction of Lemon Law, said Domestic Trade and Cost of Living Minister Datuk Armizan Mohd Ali. He said the ministry is developing alternative dispute resolution as one of the key features of the ombudsman scheme, intended for immediate improvement and as a temporary measure. ‘This is implemented through the establishment of a special team at the ministry level, which serves as facilitators for user complaints