The Land Transportation Franchising and Regulatory Board (LTFRB) has warned Uber and Grab that it will suspend or cancel their accreditation if they impose price surges amid the increasing demand for their services during the holiday season.
In a statement, the LTFRB stated that it has received complaints from passengers that the surge in fares for the ride-sharing apps has ranged from PHP2,000 to PHP28,000.
Furthermore, the agency said it was not consulted on Uber's "upfront fares based on predictions". The upfront fare computes several factors such as time, distance, and surge rate affecting the overall fare, and rounds it off into a single number. It is shown to riders as an estimate of how much they would pay for their trip.
The public is requested to report any violation through its 24/7 hotline at 1342 or SMS/Viber 09175501342 or 09985501342. They may also e-mail pictures or screenshots of said incidents at email@example.com
Source: Philippines News Agency