MANILA -- The Department of Transportation (DOTr) is pursuing various initiatives to ensure that procurement procedures, transactions and other frontline services are delivered efficiently, timely and corruption-free pursuant to the provisions of Republic Act 9485 or the Anti-Red Tape Act of 2007 (ARTA).
The DOTr said in its report to the Civil Service Commission (CSC) Anti-Red Tape Task Force that reforms were instituted by the department to uphold transparency and good governance as well as providing timely and quality services to the public.
We should not make the public wait. What we can solve at our level, we solve at our level. Wala na dapat pasa-pasa. Ayoko ng may mga natutulog na papel (There should be no delays. Papers must be processed quickly), DOTr Secretary Arthur Tugade said in a statement.
Quick resolution of inquiries, complaints
DOTr has established its digital media and public assistance arm to receive and resolve complaints from the public. Complaints received through the DOTr's digital platforms are forwarded immediately to concerned attached agencies.
Currently, the official Facebook page of the DOTr has more than 170,000 followers from only around 20,000 in mid-2016, and responds to hundreds of inquiries, concerns, and complaints daily.
The department was likewise recognized as one of the top performing departments/national agencies during the first year of implementation of the Freedom of Information (FOI) portal.
To date, DOTr has received 218 requests for information (208 requests resolved), making it among the most requested agencies in the portal.
It was also cited as being fully compliant with Executive Order No. 2 or the implementation of FOI in the Executive Branch and for being the first government agency to enroll all its attached agencies and offices into the FOI portal.
The DOTr's Action Center continues to receive, process, and resolve complaints and reports from the public via the agency's Hotline 7890.
Livestreaming of bidding process
The DOTr has started the livestreaming of the bidding and procurement process for its projects through its Communications Office.
A total of 42 livestreaming posts which consisted of 98 projects: pre-bidding (48 projects) and opening of bids (50 projects) has been streamed on DOTr's official Facebook page from May 29, 2017 to Dec. 8, 2017.
The DOTr Internal Audit Office also reported that the department has displayed tarpaulins showing procedures for procurement of infrastructure projects. These tarpaulins, which also showed DOTr's and prospective bidders' responsibilities with timelines, were posted on conspicuous areas of the agency premises.
Undersecretary for Administration and Finance Garry De Guzman also issued a memorandum, instructing all officials of the DOTr and other attached agencies to ensure that contracts and transactions with suppliers and external parties are paid within 15 days.
He also issued a memorandum ordering them submit a status report of action taken regarding the processing of request from the public within 15 working days through the IAO. (PNA)
Source: Philippine News Agency