DILG to implement citizen satisfaction survey

The Department of the Interior and Local Government (DILG) has started the second round implementation of the Citizen Satisfaction Index System (CSIS), a feedback mechanism that aims to assess how local government programs areimplemented.

This second round of CSIS will cover a total of 15 cities: Laoag, Santiago, Balanga, Catbalogan, Dipolog, Iligan, Tacurong, Koronadal, Bislig, Baguio, Manila, Vigan, General Trias, Cebu and Gingoog. The last four had never had the survey implemented in their jurisdiction.

The said 15 cities were chosen by DILG Regional Offices based on their LGUs' interest and willingness to take part in the CSIS program.

The CSIS is a system undertaken by the DILG to empower local government units (LGUs) by helping them perform their mandate of ensuring the welfare of citizens and providing supervision in the delivery of basic public services, said DILG Officer-in- Charge Catalino Cuy.

First launched by the DILG in 2013, the CSIS gauges the awareness, use and satisfaction of residents on their local government's delivery of required basic services.

The CSIS evaluates citizens' perception through a face-to- face survey interview with residents chosen through a multi-staged probability sampling. It focuses primarily on health, support to education, social welfare, governance and response, public works and infrastructure, environmental management, and economic and investment promotion.

Through the CSIS, LGUs are able to formulate a Citizen-driven Priority Action Plan (CPAP) that would address areas for improvement based on the answers of respondents. Reports about the CPAP's implementation would then be submitted by the LGU to the DILG Regional Office in order to monitor its status.

According to OIC Cuy, CSIS reports can be made accessible to the public for free once LGUs have seen the results. The data may be also used by LGUs for other programs with the DILG.

The CSIS reports are also used in evaluating candidates for the Seal of Good Local Governance and other recognition programs of the department. In the past, municipalities chosen to participate were based on the 2016 Seal of Good Local Governance passers list and their proximity to an interested Local Resource Institute (LRI).

LRIs are academic institutions which provide extension services to the community in the form of learning, training and research. They are chosen due to their status as being politically neutral and their ability to build a rapport with individuals with different socio-demographic backgrounds.

Source: Department of the Interior and Local Government

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