MANILA A new television program featuring the government's Citizens' Complaint Hotline 8888 (Hotline 8888) and the Presidential Complaint Center (PCC) is set to premiere on the state-run People's Television Network (PTV) this July.
Dubbed 'Digong 8888 Hotline,' the weekly public service program, will feature case studies culled from the files of the Hotline 8888 and the PCC documenting how the government addresses requests of support and grievances from its people.
It also aims to bridge the gap between the government and its citizens through segments that will directly address the concerns of ordinary Filipinos on various government services.
A recap of the events and activities of President Rodrigo Roa Duterte during the week will also be part of the program, a segment produced by the Radio-Television MalacaAang called 'The Week that Was'.
Special episodes where the President will personally answer calls and address concerns are also planned to be part of the show.
The program will be hosted by Chief Presidential Legal Counsel and Presidential Spokesperson Salvador Panelo, Assistant Secretary Kris Roman of the Office of the Chief Presidential Legal Counsel and PTV news anchor Trixie Jaafar.
The show will air on PTV and its affiliate provincial stations every Thursday, premiering on July 11 from 2 p.m. to 3 p.m.
Hotline 8888, PCC
After his oath-taking in 2016, Duterte issued Executive Order No. 6 which institutionalized the 8888 hotline and established the 8888 Citizens' Complaint Center (PCC) to address requests for support and grievances on government institutions.
"Kung kayo'y inabuso, kung kayo'y pinagsamantalahan, kung may hindi kayo nagustuhan sa gobyerno, tumawag kayo, day and night at 'yung mga importanteng problema na nakikita ko, aksyunan ko kaagad (If you're a victim of abuse, if you were taken advantage of, if you don't like something about the government, call us. Day and night, I will act on the important problems that I see)," Duterte said as he personally endorsed the program to the public.
Managed by the Office of the Executive Secretary, Hotline 8888 operates 24 hours, seven days a week and receives thousands of calls every day for various requests and complaints against unsatisfactory government service, red-tape, fixers, excessive fees and misdemeanor of some government employees.
It is mandated to deliver concrete action on complaints within a 72-hour time frame.
The PCC is a frontline service of the Office of the President which serves as a liaison for various government agencies to provide Filipinos with assistance and information, and receive complaints and grievances. (PNA)
Source: Philippines News Agency